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# Growth Phone Setting

# Section 1: Everything the Client Can Do With This Number

This number is an intelligent call-receiving number. It can be configured to ring people, devices, bots, or be redirected to an automated system.

### 1. Paramètres de base (Basic Details)

###### Number Name (Friendly Name)

The number can be renamed (e.g., Customer Support, Sales, Emergencies, etc.).


###### Where Calls Go (Calls Go To)

Incoming calls can be routed to a specific team member.

###### Ring Options (Where It Rings)

The same call can ring in multiple places at the same time:
| Option | **Ce que cela fait** |
| ---- |
| Web App | Rings on the computer if the user is logged in |
| Mobile App | Rings on the mobile phone |
| Phone Number | Forwards to an external phone number |
| VoIP Deskphone | Rings on a desk phone |


The client can combine multiple options to never miss a call.

###### Call Recording

The client can:
* Enable or disable call recording
* Play a message before the call
        Example: “This call is recorded for quality purposes.”

### 2. Call Routing (Call Forwarding)

This system allows defining an intelligent priority order:

###### Reception Priority

Calls can be routed in the following order:

IVR (Interactive Voice Response)
Example: “Press 1 for sales, 2 for support…”

OR

If there is no IVR:
1️⃣ Primary team member
2️⃣ External number (backup)
3️⃣ Voice AI (AI voice assistant)


###### Ring Multiple People

The client can make up to 7 people ring at the same time:
* 1 primary
* Up to 6 additional
Each person can receive the call on:
* Computer
* Mobile
* Desk phone

###### Response Delays (Timeouts)

The client can define:
* How many seconds the system waits for an agent to answer (20 seconds recommended)
* Different delays for:
       -Incoming calls
       -Outgoing calls

### 3. If No One Answers (Backup)

After the defined delay, the call can be sent to:

###### Voice AI

An intelligent voice assistant that:
* Answers the call
* Asks questions
* Takes messages
* Qualifies the caller

OR

###### Voicemail

The message is stored in the account’s voicemail inbox.

### 4. Incoming Call Reliability (Human Validation)

When an incoming call is received, the system can ask the person who answers to press a key on the keypad (for example, 1).
This ensures the call is answered by a human and not by an operator’s automated voicemail.

### 5. Intelligent Call Identification

As soon as the agent answers, they hear an automatic message containing information about the incoming call, such as:
* Contact name
* Call source (website, advertisement, campaign, etc.)
* Any other useful information

### 6. Verified Caller ID (Recognized Displayed Number)

When an agent calls a client, the system displays the real company or agent number, even if the call goes through the platform.
This feature is called Verified Caller ID.

### 7. Intelligent Assignment of Incoming Calls

When a client calls, the system can decide whether the call is routed to:
* The contact owner (the salesperson or agent managing the client)
* Or the number owner (the person responsible for the line)

### 8. Real Phone Connection

When an agent calls a client, the agent is connected as soon as the client answers.
They hear:
* The real ringing tone
* The busy signal
* The actual connection
* The recording message (if enabled)

### 9. Caller Name Display (CNAM – Caller Name Presentation)

The system can display the company or brand name associated with the phone number when an agent calls a contact. This means that instead of seeing only a phone number, the client sees the registered name linked to that number, which increases recognition and trust during outbound calls. To enable this, a feature called **CNAM (Caller Name Presentation)** must be registered and configured in the system.