> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.thetchoum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Section 2 : Account Settings

**  
**I. Custom domains**

To set up your custom domain:

1. Go to **Settings > Domains**.
    
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-08-at-5272_1d6alct.png)
2. Click on **"Add Domain"**.
    
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-2270_1nb9nzg.png)
3. Follow the instructions to verify and connect your domain.

**II. Email/SMS configuration**

To configure email and SMS:

1. Navigate to **Settings > My Profile**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-2323_zvl6bb.png)
    
2. Add your SMTP server details for email and your SMS provider’s API key.
    
3. Test configurations to ensure everything is connected properly.

**III. User roles and permissions**

Manage who can access what in your account:

1. Go to **Settings > Users**.
    
2. Click on **"Add User"** and assign them a role.
    ![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-2343_1f19a8p.png)
3. Set permissions for each user, whether they can access contacts, workflows, or billing information.

**IV. Billing & subscriptions**

View and manage your subscription:

1. Go to **Settings > Billing**.
    
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-2364_v906tq.png)
2. You can view your current plan, billing history, and invoices.
    ![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-2424_1rxl0wk.png)
3. To upgrade or change plans, click on **"Payments Method" **and follow the instructions.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-2401_10l2lvc.png)