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# Section 4: Conversations

**I. Unified inbox (SMS, Email, FB, IG, WhatsApp)**

Manage all conversations in one place:

1. Go to **Conversations**.
    
2. You'll see a unified inbox where you can respond to SMS, emails, and messages from Facebook, Instagram, and WhatsApp.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-3005_oi8yk4.png)

**II. Two-way texting and automatio**n

To send and automate text responses:

1. Click on a conversation.
    
2. Type your response and hit ** "Send"**.
    
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-2573_oxfgoh.png)
3. To automate, set up SMS templates under **Settings > Advanced Settings  > Voicemail & Missed Call Text back**.

**III. Using templates**

Templates streamline communication: 

1. Go to **Settings > Advanced Settings  > Voicemail & Missed Call Text back**

![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-08-at-8360_yqqgzy.png)
2. Click on **"Customize"** and write your message.
    
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-08-at-8412_mnfkny.png)
3. Use this template in conversations to save time.
**