> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.thetchoum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Section 5: Calls and Communication

** I. Make Calls with Growth ** **

* Go to the **"Contacts" **section.
    
* Click on a contact.
    
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-3081_1oucs9w.png)
* Press the **"Phone"** icon to initiate a call.
    ![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-3103_y2z9ju.png)
* Ensure your phone integration is properly set up in **Settings > Phone System**.

**Second Option**

* Click on the **« Contacts » **tab ****
 ![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-09-at-3565_nfrgze.png)* Then click on the **«Call»** button.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-09-at-4050_14fn18w.png)* Enter the phone number you wish to call. Click on the ** «Call»** button. The call will be connected, and you will be able to speak to the person on the other end.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-09-at-4143_1tzjxec.png)
****

**II. Assign Conversations to Team Members**

* In **"Conversations,"** open a chat.
    
* Click on **"Internal Comment" **and select a team member from the list.
    
![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/4/f/f24f524e0b327000/screen-shot-2025-05-16-at-3174_1xf7v88.png)
* You can also automate assignment using workflows.

**