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How to Forward Calls on Eastlink (Mobile & Home Phone)

1. Introduction

Eastlink is a key telecom provider in Atlantic Canada, offering both mobile and home phone services. Call forwarding is an essential feature for users who want to stay reachable when they are busy, traveling, or unavailable.

This guide covers all types of Eastlink call forwarding, including activation, cancellation, ring settings, billing, and troubleshooting, for both Eastlink mobile and home phone customers.


2. What Is Call Forwarding on Eastlink?


Call forwarding allows incoming calls to be redirected automatically to another number. Eastlink supports four main types of forwarding:

  1. Unconditional Forwarding (All Calls) – All incoming calls are immediately redirected.
  2. No-Answer Forwarding – Calls are forwarded if you don’t answer after a certain number of rings.
  3. Busy Forwarding – Calls are forwarded if your line is busy.
  4. Unreachable Forwarding – Calls are forwarded if your phone is off or out of network coverage.

3. Eastlink Mobile – Call Forwarding Codes

Eastlink mobile phones use standard GSM codes compatible with iPhone and Android.

Forward All Calls (Unconditional)

Dial:

*21PHONE NUMBER#

Example: *219021234567#

Press Call.

Forward When No Answer

Dial:

61PHONE NUMBER#

Default ring delay: 20 seconds (~4 rings)

Forward When Busy

Dial:

67PHONE NUMBER#

Forward When Unreachable

Dial:

62PHONE NUMBER#

Cancel All Forwarding

Dial:

##21#

Cancel Specific Forwarding Types

  • No-answer: ##61#
  • Busy: ##67#
  • Unreachable: ##62#

Alternatively, forwarding can be managed via:

  • iPhone: Settings → Phone → Call Forwarding
  • Android: Phone App → Settings → Calling → Call Forwarding

5. Eastlink Home Phone – Call Forwarding

 Activate Forwarding

  1. Pick up the handset.
  2. Dial *72
  3. Enter the 10-digit number to forward calls to.
  4. Wait for confirmation tone.

Forward on No Answer

Dial: *92

  • Calls forward after ~4 rings (default)
  • Ring count cannot be adjusted by the user

 Deactivate Forwarding

Dial: *73

Test with a second phone to ensure calls are no longer forwarded.

6. Number of Rings Before Forwarding

  • Mobile: ~4 rings (20 seconds)
  • Home Phone: 4 rings, not user-adjustable
  • Customization requires Eastlink support

7. Eastlink Call Forwarding Charges


  • Forwarding to Canadian numbers is typically included
  • Forwarding to U.S. or international numbers may incur additional charges
  • Long-distance fees may apply depending on your plan

8. Troubleshooting Eastlink Call Forwarding

Problem: Forwarding does not activate

✔ Confirm your plan includes call forwarding

✔ Enter full 10-digit number without spaces or symbols

✔ Restart phone after entering codes

Problem: Phone still rings despite forwarding

✔ You may have conditional forwarding activated instead of unconditional

✔ Use *21NUMBER# for all calls

Problem: Calls go to voicemail instead of forwarded number

✔ Check voicemail settings

✔ Conditional forwarding may override unconditional forwarding

Problem: Forwarding stops unexpectedly

✔ Can occur due to SIM swaps, network updates, or phone resets

✔ Reactivate using the codes


9. Best Practices for Eastlink Users


  • Test call forwarding with another phone after setup
  • Use unconditional forwarding for important calls
  • Align voicemail and forwarding settings
  • Contact Eastlink support for advanced settings or adjustments

Updated on: 28/11/2025

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