How to Forward Calls on Freedom Mobile (Mobile Phones)

1. Introduction

Freedom Mobile is a major Canadian mobile provider operating primarily in urban areas. Call forwarding is an essential feature for users who want to ensure that important calls are never missed, whether they’re busy, traveling, or temporarily unavailable.

This guide covers all types of call forwarding on Freedom Mobile, including activation, deactivation, ring counts, billing considerations, and troubleshooting.

2. What Is Call Forwarding on Freedom Mobile?

Call forwarding allows you to automatically redirect incoming calls to another number. Freedom Mobile supports four main types of forwarding:

1. Unconditional Forwarding (All Calls) – All incoming calls are redirected immediately.
2. No-Answer Forwarding – Calls are forwarded if you don’t answer after a preset number of rings.
3. Busy Forwarding – Calls are forwarded when your line is busy.
4. Unreachable Forwarding – Calls are forwarded if your phone is off or out of coverage.

Freedom Mobile uses standard GSM codes, making them compatible with both iPhone and Android devices.

3. Freedom Mobile – Call Forwarding Codes

 Forward All Calls (Unconditional)

Dial:

***21PHONE NUMBER#**

Example: *214161234567#

Press Call.

Forward When No Answer

Dial:

61PHONE NUMBER#

• Default ring delay: 20 seconds (~4 rings)

Forward When Busy

Dial:

67PHONE NUMBER#

 Forward When Unreachable

Dial:

62PHONE NUMBER#

4. How to Cancel Freedom Mobile Call Forwarding

Cancel All Forwarding

Dial:

##21#

Cancel Specific Forwarding Types

• No-answer: ##61#
• Busy: ##67#
• Unreachable: ##62#

Alternatively, forwarding can be managed via:

• iPhone: Settings → Phone → Call Forwarding
• Android: Phone app → Settings → Calling → Call Forwarding

5. Ring Count Settings

• Default for no-answer forwarding: 20 seconds (~4 rings)
• Ring count cannot be adjusted manually
• For customization, contact Freedom Mobile support

6. Freedom Mobile Call Forwarding Charges

• Forwarding to Canadian mobile numbers is generally included
• Forwarding to U.S. or international numbers may incur extra fees
• Forwarding long-distance within Canada may be billed depending on your plan

7. Troubleshooting Freedom Mobile Call Forwarding

Problem: Forwarding does not work

✔ Ensure call forwarding is included in your plan

✔ Enter the full 10-digit number without spaces or symbols

✔ Restart your phone after entering the code

Problem: Phone still rings despite forwarding

✔ You may have set conditional forwarding instead of unconditional

✔ Use *21NUMBER# for all calls

Problem: Calls go to voicemail instead of forwarded number

✔ Disable voicemail temporarily or check settings

✔ Re-enter forwarding codes to ensure activation

Problem: Forwarding stops unexpectedly

✔ Can happen due to SIM swaps or phone updates

✔ Reactivate forwarding using the codes

8. Best Practices for Freedom Mobile Users

• Test forwarding immediately with another phone
• Use unconditional forwarding for important calls to avoid missed calls
• Avoid forwarding to international numbers unless necessary
• Keep voicemail aligned with your forwarding settings

Updated on: 28/11/2025