How to Forward Calls on SaskTel (Mobile & Home Phone)

1. Introduction

SaskTel is the primary telecom provider in Saskatchewan, offering mobile and home phone services. Call forwarding is an essential feature for staying reachable when you’re busy, traveling, or away from your phone.

This guide explains all SaskTel call forwarding options, including activation, deactivation, number-of-rings settings, billing, and troubleshooting for both mobile and home phones.

2. What Is Call Forwarding on SaskTel?

Call forwarding lets you automatically redirect incoming calls to another number. SaskTel offers four main types of forwarding:

1. Unconditional Forwarding (All Calls) – Every incoming call is redirected automatically.
2. No-Answer Forwarding – Calls are forwarded if you do not answer after a certain number of rings.
3. Busy Forwarding – Calls are redirected if your line is busy.
4. Unreachable Forwarding – Calls are redirected if your phone is off or out of coverage.

3. SaskTel Mobile – Call Forwarding Codes

SaskTel mobile devices use standard GSM codes compatible with iPhone and Android.

 Forward All Calls (Unconditional)

Dial:

72PHONE NUMBER#

Press Call.

Example: 723061234567#

 Forward When No Answer

Dial:

61PHONE NUMBER#

• Default ring delay: ~4 rings (20 seconds)

 Forward When Busy

Dial:

67PHONE NUMBER#

 Forward When Unreachable

Dial:

62PHONE NUMBER#

4. How to Cancel SaskTel Mobile Forwarding

Cancel All Forwarding

Dial:

##21#

Cancel Specific Forwarding Types

• No-answer: ##61#
• Busy: ##67#
• Unreachable: ##62#

You can also use your phone settings:

• iPhone: Settings → Phone → Call Forwarding
• Android: Phone App → Settings → Call Forwarding

5. SaskTel Home Phone – Call Forwarding (Landline)

Activate Forwarding

1. Lift the handset.
2. Dial *72
3. Enter the 10-digit number to forward calls to.
4. Listen for confirmation tone.

Forward on No Answer

Dial: *92

• Forwarding occurs after ~4–6 rings
• Ring count cannot be adjusted by the user; contact SaskTel support for changes

Deactivate Forwarding

Dial: *73

Test with a second phone to ensure forwarding is disabled.

6. Number of Rings Before Forwarding

• Mobile: 20 seconds (~4 rings), not adjustable by user
• Home Phone: 4–6 rings, change requires contacting SaskTel support

7. SaskTel Call Forwarding Charges

• Forwarding to Canadian numbers is generally included
• Forwarding to U.S. or international numbers may incur additional charges
• Long-distance fees may apply depending on your plan

8. Troubleshooting SaskTel Call Forwarding

Problem: Forwarding doesn’t activate

✔ Confirm your plan includes call forwarding

✔ Enter full 10-digit number without spaces

✔ Restart phone after entering codes

Problem: Calls still ring on original phone

✔ You may have conditional forwarding activated

✔ Use unconditional forwarding code (72NUMBER#)

Problem: Calls go to voicemail instead of forwarded number

✔ Check voicemail settings

✔ Conditional forwarding may override unconditional forwarding

Problem: Forwarding stops randomly

✔ Can happen due to SIM swaps, network resets, or device updates

✔ Reactivate using the codes

9. Best Practices for SaskTel Users

• Test forwarding with a second phone after setup
• Use unconditional forwarding for important calls

Align voicemail and call forwarding settings

Updated on: 28/11/2025