How to Forward Calls on Shaw Home Phone (Legacy Service)

1. Introduction

Shaw is a major telecom provider in Western Canada. While Shaw’s mobile services have mostly transitioned to Freedom Mobile, Shaw home phone customers still use traditional landline services. Call forwarding is a convenient feature for Shaw Home Phone users who want to ensure calls are always answered, even if they’re busy or away from the phone.

This guide explains how to set up, customize, and cancel call forwarding on Shaw Home Phone, including ring count control, troubleshooting, and best practices.

2. What Is Call Forwarding on Shaw?

Call forwarding allows you to redirect incoming calls to another phone number. Shaw supports three main types of call forwarding for landlines:

1. Unconditional Forwarding (All Calls) – All incoming calls are forwarded to another number immediately.
2. No-Answer Forwarding – Calls are forwarded if the phone is not answered after a preset number of rings.
3. Busy Forwarding – Calls are forwarded if the line is in use.

3. Shaw Home Phone – Call Forwarding Activation

Forward All Calls (Unconditional)

1. Pick up the handset.
2. Dial: *72
3. Enter the 10-digit number to forward calls to.
4. Listen for the confirmation tone.

Your calls will now be redirected to the chosen number.

Forward Calls When No Answer

1. Pick up the handset.
2. Dial: *92
3. Enter the forwarding number.
4. Wait for confirmation tone.

• Default number of rings before forwarding: 4 rings
• Ring count is not adjustable by customers; changes require Shaw support.

Forward Calls When Busy

1. Pick up the handset.
2. Dial: *90 (varies depending on region)
3. Enter the forwarding number and wait for confirmation tone.

4. Deactivating Shaw Call Forwarding

Cancel All Forwarding

Dial: *73 and wait for the confirmation tone.

Cancel Specific Forwarding Types

• No-answer: #92
• Busy: #90

Confirm with a test call to ensure forwarding is disabled.

5. Ring Count Settings

• Unconditional forwarding: happens immediately (0 rings)
• No-answer forwarding: fixed at 4 rings
• Shaw does not allow manual ring count adjustment for home phones

6. Shaw Call Forwarding Charges

• Forwarding to local numbers is generally included
• Long-distance or toll-free numbers may incur charges
• Check your Shaw plan for specific call-forwarding billing rules

7. Troubleshooting Shaw Call Forwarding

Problem: Forwarding does not activate

✔ Ensure your phone line supports call forwarding

✔ Dial the correct code and enter a full 10-digit number

✔ Lift the receiver before dialing

Problem: Calls still ring on the original phone

✔ Unconditional forwarding may not have been activated

✔ Conditional forwarding might be set instead

Problem: Calls go to voicemail instead of the forwarded number

✔ Disable voicemail temporarily to test forwarding

✔ Re-enter activation codes if necessary

8. Best Practices for Shaw Home Phone Users

• Test call forwarding after setup with a second phone
• Use unconditional forwarding for important calls to avoid missed calls
• Avoid forwarding to international numbers unless necessary

Contact Shaw support to adjust ring count or advanced forwarding settings

Updated on: 28/11/2025