How to Forward Calls on Videotron (Mobile & Home Phone)

1. Introduction

Videotron is a major telecom provider in Québec, offering mobile and home phone services. Call forwarding is a powerful feature that ensures you never miss important calls, whether you are busy, traveling, or temporarily unavailable.

Videotron allows you to redirect incoming calls to another phone number with flexible options, including unconditional forwarding, forwarding when busy, or when you do not answer. For landlines, Videotron also allows you to set the number of rings before forwarding.

This detailed guide covers activation, cancellation, customization, billing, and troubleshooting for both mobile and home phone services.

2. What Is Call Forwarding on Videotron?

Call forwarding lets you redirect incoming calls automatically. Types of forwarding include:

1. Unconditional Forwarding (Forward All Calls) – All calls go directly to the chosen number.
2. No-Answer Forwarding – Calls are redirected if you don’t answer after a set number of rings.
3. Busy Forwarding – Calls are redirected when your line is in use.
4. Unreachable Forwarding – Calls are redirected if your phone is off or out of network coverage.

3. Videotron Mobile – Call Forwarding Codes

Videotron mobile users use standard GSM codes compatible with iPhone and Android phones.

Forward All Calls (Unconditional)

Dial:

***21PHONE NUMBER#**

Example: *215141234567#

Press Call.

Forward When No Answer

Dial:

61PHONE NUMBER#

Default ring delay: 20 seconds (~4 rings)

Forward When Busy

Dial:

67PHONE NUMBER#

Forward When Unreachable

Dial:

62PHONE NUMBER#

4. How to Cancel Mobile Forwarding

Cancel All Forwarding

Dial:

##21#

Cancel Specific Types

• No-answer: ##61#
• Busy: ##67#
• Unreachable: ##62#

You can also manage call forwarding via:

• Videotron app (iOS & Android)
• Phone settings → Call Forwarding

5. Videotron Home Phone – Call Forwarding

Activate Forwarding

1. Pick up the handset.
2. Dial *94 + the number to forward calls to.
3. Press a digit 0–9 to set the number of rings before forwarding.

• • 0 = go directly to voicemail
  • 1–9 = number of rings before call is forwarded

Deactivate Forwarding

Dial: *92 or *94, depending on your configuration.

Ring Settings

Videotron allows precise control of how many rings pass before forwarding. This is a unique advantage compared to other carriers.

6. How Many Rings Before Forwarding

• Mobile: ~4 rings (20 seconds), fixed unless requested via support
• Home Phone: 0–9 rings (set by user during activation)

7. Videotron Call Forwarding Charges

• Forwarding to Canadian numbers is usually included
• Forwarding to U.S. or international numbers may incur additional charges
• Long-distance charges may apply depending on your plan

8. Troubleshooting Videotron Call Forwarding

Problem: Forwarding doesn’t work

✔ Verify full 10-digit number

✔ Confirm your plan includes call forwarding

✔ Restart phone after activation

Problem: Calls go to voicemail instead of forwarded number

✔ Make sure ring settings for home phone are not set to 0

✔ Mobile forwarding may conflict with voicemail settings

Problem: Forwarding stops after a while

✔ Network reset may have removed codes

✔ Re-enter activation codes to restore

Problem: Phone still rings

✔ Check that unconditional forwarding (*21NUMBER#) was activated

✔ Conditional forwarding may be active instead

9. Best Practices for Videotron Users

• Always test forwarding with a second phone
• Use home phone ring settings to control call timing
• Align voicemail and forwarding settings to avoid missed calls
• Mobile users can manage forwarding via the Videotron app for easier control

Updated on: 28/11/2025