Section 4: Conversations

I. Unified inbox (SMS, Email, FB, IG, WhatsApp)

Manage all conversations in one place:

Go to Conversations.

You'll see a unified inbox where you can respond to SMS, emails, and messages from Facebook, Instagram, and WhatsApp.



II. Two-way texting and automation

To send and automate text responses:

Click on a conversation.

Type your response and hit "Send".


To automate, set up SMS templates under Settings > Advanced Settings > Voicemail & Missed Call Text back.

III. Using templates

Templates streamline communication:

Go to Settings > Advanced Settings > Voicemail & Missed Call Text back


Click on "Customize" and write your message.


Use this template in conversations to save time.

Updated on: 16/05/2025